HP Photosmart “ink system failure” #1

January 20, 2010 by
Filed under: Uncategorized 

For HP PhotoSmart printers with Fax capabilities, use this guide.
Are you experiencing the ink system failure on your printer? The error is
caused by air getting in the ink tubes feeding the system. This is normally
cause by refilled cartridges but can be caused by any cartridge that goes very
low on ink and then tries to reload ink. This reset procedure does have to be
performed with a full cartridge installed. The following reset procedure will
correct the issue by purging the ink tubes and flushing any air trapped in them.

Please perform the following steps in order:

1. Press and hold the “*” key.

2. Press the “#” key and release both keys.

3. Display should say “Enter Special Key Combo”

4. Press and release in sequence the “1”, “2” and “3” buttons.

5. Screen should say “support” R0631M”

6. Press and release the right arrow button until the display says “System
Configuration Menu”.

7. Press and release the “OK” button.

8. Display should say “Hardware failure status”. If not there already, Arrow Key
over to “Hardware failure status”,

9. Press and release the “OK” button.

10. Display should say “Hardware failure status: Clear. Press OK to clear”.

11. Press and release the “OK” Button. Message changes to “Hardware failure
status Cleared. Press Cancel to continue”.

12. Press and release the “CANCEL” button as many times as necessary, so that,
either the “Welcome to Photosmart Express” screen appears, or, the “Ink System
Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

13. Using the Power Button, turn the unit OFF and unplug the power cable from
back of the printer and wall outlet.

14. Wait 30 seconds for the power to get discharged and then plug the power
cable into the wall outlet first and then into the back of the printer

15. Turn the unit on. The printer may display message “USE POWER BUTTON TO
will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to
complete and do not interrupt. Once the initialization process is complete, the
printer will print out a Diagnostic Page.

16. Press Setup menu on the All-in-One then scroll using the arrow key and
select Print Report then select Self Test Report.

You should be back up and running.

If you feel this solution helped and you feel like supporting this site please
use the button below to send a donation. This helps us keep the site running so
we can keep adding content to help users like you.

From our feedback on www.fixya.com

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132 Comments on HP Photosmart “ink system failure” #1

  1. chris on Sat, 27th Feb 2010 10:53 am
  2. Incredible, I called HP and they said its a hardware issue and I need to send in the printer. I was about to go buy a new printer. This took me less than 60 seconds to do and it saved me hundreds of $$$$.

  3. Jessica on Wed, 21st Apr 2010 6:03 pm
  4. Yes totally AGREED !!!!!! I contacted my warranty they offer me a settlement of 100.00 for a 350.00 printer. I did the diagnostic test and now my printer is up and running fine.

  5. kamaran on Sat, 24th Apr 2010 11:04 am
  6. Thanks a lot , you are great man
    My problem was solved less than 5 minuets
    and now works fine :-)

  7. admin on Sat, 24th Apr 2010 12:15 pm
  8. I’m glad we could help you. Is such a shame that HP does not give this information out.

  9. Katherine on Fri, 2nd Jul 2010 11:13 pm
  10. Thank you so, so, so, much! I can not wait to tell my husband that I fixed our printer. We thought this one was toast. Bless you!

  11. Bree on Tue, 31st Aug 2010 5:05 pm
  12. THANK YOU!!!!!!!! I was on the phone for over an hour with HP for them to tell me there was no way to fix it and that I needed to buy another $185 printer. I was so upset. Then found your info and it worked perfectly!!!! AMAZING!!!!

  13. Flor on Thu, 30th Sep 2010 4:35 pm
  14. This is so genius! My boss and I were a week without a printer. We were getting ready to buy a new one when we came across this. The directions were super easy! I love this, and hate HP Tech Support for trying to charge me a bundle of money. Good job! Two thumbs up! :)

  15. Valerie Salsgiver on Tue, 5th Oct 2010 10:06 am
  16. You people are absolutely wonderful! Thank you so much for helping me to fix my HP Photosmart printer. HP tech support told me that I needed to purchase a new printer and that they could not help me. I did what you suggested, and it worked. You’re the best!

  17. martine92 on Wed, 6th Oct 2010 8:58 am
  18. Merci, j’arrive de nouveau à imprimer.
    Merci beaucoup

  19. Ann Kucharski on Sun, 24th Oct 2010 6:10 pm
  20. Thank you so much. . .this was the final attempt at repair and i am so glad my husband found this site. . . .it works perfectly now! I called HP and the tech basically told me that he refused to help me because i was not using HP inks. . i got refills way cheaper!! I followed the instructions to the point. .. it was very easy to do and follow. . .thanks again!!

  21. Dennis Colbert on Wed, 26th Jan 2011 11:34 am
  22. Awsome!!! This worked like a champ. Didn’t take much time at all. Printer is working again. We thought we needed to spend more money on a new printer…this is so helpful! Can’t thank you enough.

  23. Theythinkimatechguru on Thu, 27th Jan 2011 11:46 pm
  24. Oh my bloody goodness!! One of my clients was not using her Photosmart c7250 AIO printer anymore and asked me to “dispose” of it from her office (they were cleaning out some “older” computer stuff)

    I took it back to my office, got online researching the error message and came across this site. Did the procedure and it worked!!

    Thanks . . . and Cha-Ching!!

  25. Tammy R. on Tue, 15th Mar 2011 7:28 pm
  26. OMG! I tried several steps. Tried to get online help with hp. Lost connection. So hp sent me any email with the same steps you have here. Tried it. It didn’t work! When I finally got through to hp online, we did several steps that didn’t work. They also tried to sell me another printer…. I did a search on the problem and found your sight. You explained that air can get in the line with low ink cartridges, so I made sure they were all full and ran test by your instructions and it WORKED!!!!!!!!! Thankyou

  27. Jan on Fri, 12th Aug 2011 7:45 pm
  28. YOU SAVED MY REAR!! Worked like a charm! Donation made! Thanks a million! :)

  29. Rich on Fri, 9th Mar 2012 4:27 pm
  30. Our C6180 stopped printing on Sunday and I went out of town until this afternoon. Googled ‘HP C6180 photosmart printer problem’ and one of the selections was yours. 5 minutes, maybe!!!! Amazing! Absolutely wonderful! Donation should already be there through PayPal. I had already stopped to check prices on a replacement printer……. Thanks!.

  31. LUANNE on Fri, 13th Apr 2012 10:47 am
  32. WONDERFUL….the only thing is when the “support” code popped up (#5 step) it was R063″2″M…instead of “1″
    AND step #12 the Initialization process started during this step, so I let it run the course THEN shut off, ect. Thank YOU!!!!

  33. UW on Wed, 9th May 2012 9:59 am

  35. Orsi on Wed, 6th Jun 2012 3:58 am
  36. Hi there! Thanks so much for this tip. I haven’t tried it yet as you say full cartridge is needed and for the moment one of the color cartridges is empty. So as i understand I shouldn’t try it before installing a new one? Or do you mean the black should be full? Please advise.

  37. CCL_TECH on Thu, 7th Jun 2012 6:46 am
  38. Both cartridges need to be full for the printer to do a full purge and calibration.

  39. Orsi on Thu, 7th Jun 2012 5:13 pm
  40. Thanks for your answer! Still wondering what I have to do: I have a , there are 6 cartridges (black + 5 colors), do I have to replace them all? And what shall I do with the hal-filled cartridges? They wouldn’t dry out? (Disposing them would be a vaste, wouldn’t it?) Thank you for further advise in advance.

  41. Orsi on Thu, 7th Jun 2012 5:15 pm
  42. Sorry, the model name was missing: I have a Photosmart C 6100.

  43. Orsi on Wed, 13th Jun 2012 9:13 am
  44. Still waiting for help. Do I have to replace all the 6 cartridges?

  45. admin on Wed, 13th Jun 2012 3:48 pm
  46. Sorry for the delay in getting back to you. Yes You will need to have full cartridges installed in the unit because all of the colors will go through the line purge.

  47. Orsi on Wed, 13th Jun 2012 4:22 pm
  48. Great, thanks, so I will buy a full set of cartridges. Do you think I can store the half-filled cartridges and use them later? Thanks! Regards

  49. admin on Wed, 13th Jun 2012 10:10 pm
  50. Yes, You can use the older cart after the purge.

  51. Orsi on Fri, 15th Jun 2012 6:24 am
  52. thank you!

  53. Orsi on Sun, 17th Jun 2012 4:29 pm
  54. I’m stuck at step 12. Everything worked fine until then but after pressing Cancel (on my device it’s “annuller” many times I still have the message “Welcome to Photosmart Express” on the display. So, even if this might be dangerous to stop the procedure at this point, I didn’t continue doing your steps, I rather wait for further advice. Thanks a lot!

  55. Orsi on Sun, 24th Jun 2012 5:37 pm
  56. Hi there,
    I’m a bit disappointed :-( . Followed your advice, bought the whole set of cartridge but still, I can’t print yet (for 3 weeks now). Stuck at step 12, see my messages above. Looking forward to your kind advice. Thanks,

  57. Phantastic on Wed, 18th Jul 2012 11:07 am
  58. Worked like a charm. Got the printer from one my client for recycling. glad to have it working.

  59. JP on Wed, 5th Sep 2012 10:10 am
  60. Voila!!! Many thanks. I had the same poor experience with HP tech support as did the others. Thanks for posting. Your website is listed in My Favorites.

  61. Orsi on Sun, 9th Sep 2012 1:26 pm
  62. I still don’t have neither a solution, nor any help on this site since my comment 27 (see comments 27-30). I would appreciate any help. Thanks in davance!

  63. Jerry on Tue, 2nd Oct 2012 10:14 am
  64. Thanks admin for your step-by-step guide. It worked perfectly with one minor variation for my HP photosmart C7200 all-in-one model. When igot to your step 5 I got a different support code beginning with a V but using the right arrow button got me no where. So on the next try at step 6 I pressed the left arrow button until system configuration menu came up then followed the rest of your steps. It appears to have solved the problem. I am not sure how you came up with this solution but I am sending a $ donation to help you keep up the good work. I am extremely disappointed in HP given the reviews I have read here and their lack of help to me on their website. I will not likely purchase another HP.

    Best regards,

  65. Andre on Wed, 12th Dec 2012 1:58 pm
  66. Thank you soooo very much. Fixed my issue on the HP Photosmart C7280

  67. Keith Teruya on Thu, 20th Dec 2012 12:31 am
  68. 12/19/12 Thank you so much! I followed your instructions and a printer I thought was completely beyond salvation is now up and running! I made a donation. Please keep up the good work!

  69. ron anderson on Sat, 22nd Dec 2012 8:19 am
  70. C5180 is now fixed. followed the steps found for HP Support Forum question 1278575 (after looking around here for awhile).

    thanks to all the staff here and for making so many problems fixable.

  71. Stass on Thu, 10th Jan 2013 9:25 pm
  72. I have the HP Photosmart 3310 All-in-One and had same issue, except that instead of the “Support R0631M” I got a “Support R0046″ and did not have the “System configuration menu”. So after researching for hours I combined different methods:

    Take all cartridges off and put them back. Unplug power cord and plug again.

    Reset by holding “Ok” “Cancel” “Color” and “Black” while turning the printer off, wait 60 seconds and while turning ON hold “Ok” and “Cancel”; do not interrupt and once it stops reseting try a self test report, then “clean printhead” and voilá!

    Thanks and good luck!!!

  73. CCL_TECH on Thu, 10th Jan 2013 9:36 pm
  74. Thanks for the information. I am sure our readers will find the updated information useful.

  75. BBRAD on Tue, 15th Jan 2013 10:57 am
  76. Thank you very very much. I followed instructions and although screen did not say support R0631M I continued on the instructions. My did not go through the onetime ink initializtion process but it did start working.

    Hopefully it will keep working. Thank you.

  77. Lim WK on Thu, 17th Jan 2013 11:11 pm
  78. Thank you very, very much for the solution. I tried another solutions and they didn’t work until I tried the one found here. Just one try and my printer gets working. Now I have to fix the colours problem as I didn’t have full cartridges when I used your solution – didn’t read all the replies below it. But at least my C6180 printer is working now.

  79. AB on Mon, 21st Jan 2013 9:21 am
  80. This has not seemed to worked for my hp officejet printer. I cleaned the printhead, did all these steps and it is printing very lightly or nothing at all. My ink is more that half full and idk what the problem is. please help!

  81. admin on Mon, 21st Jan 2013 1:46 pm
  82. Hello,

    Which model printer do you have?

  83. AB on Mon, 21st Jan 2013 1:49 pm
  84. It’s a HP officejet 4 in 1 Model E709a

  85. Lim WK on Wed, 23rd Jan 2013 10:02 pm
  86. After fixing my HP printer C6180 ink system failure Oxc18a0206 problem using the “*” “# “….solution above a few days ago, now, I have another ink system failure Oxc05d0381. The solution does not work for this error. My C6180 does not print at all. I would appreciate any help to fix this problem!

  87. Cirilo Valenzuela on Mon, 25th Feb 2013 8:32 pm
  88. I have a C309g printer with a touch screen display and have the ink system error. How do I perform the reset procedure described above without a keyboard.

  89. sajad on Sat, 2nd Mar 2013 5:50 am
  90. I have the same error, but how can i press * and # key when there are no keys in printet.

  91. admin on Sat, 2nd Mar 2013 8:54 am
  92. What model printer do you have?

  93. sajad on Sat, 2nd Mar 2013 8:57 am
  94. Hp photosmar C6283

  95. admin on Sat, 2nd Mar 2013 9:54 am
  96. Ok,

    Try the other reset that can be found here: http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-2/ It should work for that model.

  97. sajad on Mon, 4th Mar 2013 3:32 am
  98. Its not working, same error..

  99. Nancy Harp on Thu, 21st Mar 2013 8:02 pm
  100. I have a HP C7250 and am getting error C7250 Ink System Failure 0xc19a0007. I have tried the above troubleshooting resolution quite a few times without this error resolving itself. I also took out all the printer ink cartridges. Waited 2 min. and put them back in. Same C7250 Ink System Failure 0xc19a0007. I’ve installed new drivers and still isn’t working.

  101. evaristo carbajal on Fri, 22nd Mar 2013 6:15 pm
  102. omg i honestly thought my printer was SOL thank you sooo much

  103. Haitch on Sat, 30th Mar 2013 1:51 am
  104. Hi,
    the information about the the “ink system failure” works fine with most photosmart HP printers, but some of these printer will not work with the right arrow…
    after you get to stage 5… the ”R0631M” on screen, you may get ”R0632M” INSTEAD…
    using the right arrow will not work at this stage…use the left arrow instead, and you should get to stage 6…
    this happens on my C7180 HP printer…
    hope this helps someone…

  105. Jerry on Tue, 2nd Apr 2013 10:22 pm
  106. I went through the process described above in its entirety. At the end, my C6180 displayed a “replace the following empty ink cartridge to resume printing”. I just replaced all of the cartridges. Does this indicate some sort of other problem?

  107. CCL_TECH on Tue, 2nd Apr 2013 11:25 pm
  108. The cartridge indicated my be defective. Did you install the new cartridges right before you did the reset procedure?

  109. Femi on Thu, 20th Jun 2013 3:55 am
  110. Thank you. My printer is up and running now. May god bless you

  111. Savannah Jones on Thu, 18th Jul 2013 3:09 pm
  112. thank you soo much! I been on the phone with hp and they wanted me sto spend almost $200 for another printer because this one was obsolete . I did some more research and found this blessing and it works new . thank you soo much!

  113. Cindy on Sun, 21st Jul 2013 2:15 am
  114. Went thru the steps as listed and keep getting the error message. Have repeated multiple times, still nothing. What next?

  115. CCL_TECH on Tue, 23rd Jul 2013 4:54 pm
  116. Hello Cindy,

    What error are you getting? Please provide the code and any other information shown on the display.

  117. Cheryl Probst on Wed, 4th Sep 2013 5:45 pm
  118. I have tried this solution (#2) several times and still have the Ink system failure message .. any other solutions?

  119. Scott Robert on Wed, 16th Oct 2013 3:17 pm
  120. Dude, you are a God send! Thank you, I was about to unload a fury of .223 on this thing… You saved its life!

  121. Rita Moraskie on Fri, 22nd Nov 2013 7:08 pm
  122. I have a HP photosmart C5150 and am getting the Ink System Failure error # 0xc18a0206 and neither solution 1 or 2 is working for me. Any ideas?? thanks for any help. I have not used the printer for about 1 year or so and received the error after I installed new cartridges.

  123. Scott on Sat, 23rd Nov 2013 12:42 am
  124. Rita, I printed the above instructions out and it worked on about the fourth try. I did it with the new cartridges in, tried it with the old cartridges in. Swapped the old black for the new black, and then put all the new color cartridges back in and viola… It finally worked… On about the fourth try. It seems the lines were blocked and I think it was just repetition that finally cleared it. Try it a few more times, maybe even swap the cartridges out with the old ones like I did. Good luck!

  125. Rita Moraskie on Sat, 23rd Nov 2013 10:54 am
  126. Thanks Scott. you are talking about the #2 solution, right?? but my printer will not allow me to do either step turning on or off the printer while holding down the cancel & ok buttons.

  127. Scott on Sat, 23rd Nov 2013 11:46 am
  128. Try unplugging it from the back while holding the buttons down. And yes, the above instructions worked for me, #1.

  129. Robin on Sun, 24th Nov 2013 9:33 pm
  130. I am getting the ink system failure also and all the searches for this online are about to make me lose my mind. My printer printed fine. Ran out of ink. Went and bought a new cartridge, installed it, and now this oxc19a0023 comes from nowhere. We’ve changed cartridges many times, this isn’t something new.

    I followed all the steps I could find. Unplugging, plugging, removing and cleaning the printhead, etc.

    I keep seeing instructions like the above however there is no way to hold any types of arrows or symbols or buttons. I have a Photosmart Premium C309g-m and the led display goes straight to the error upon reboot. After the very first time I got the error I was able to get into the control panel but after turning it off and back on per the onscreen instructions I never have gotten past the error again.

    There must be a way to hard reset this error. I know for a fact the hardware didn’t just die, it’s all too coincidental.

    Do you please have any instructions on how this can be done without being able to push any buttons from the display? No matter how I disconnect/reconnect/power off/power on I still go straight to the error screen and can’t even attempt to get into setup. I’ve even tried old gaming console tricks and thermal printer tricks (holding the power button down while powering on etc) but nothing works and I’m about to pull out all my hair.

  131. Jenn on Fri, 29th Nov 2013 7:24 pm
  132. Followed all the steps, but when we print on the test report it comes out with a some lines and ink blots. We did it a few times, then tried to print something and no lines (look like color test lines) but same ink blots. We have the C6150. Steps were almost identical to above, but the support code on #5 was different and it never did print out a diagnostic test. Help! :) Thanks in advance!

    [...] Solução 1: Desligue a máquina usando o botão “Power”, desligue o cabo de energia detrás da máquina, remova os cartuchos de tinta, aguarde 2 minutos, pressione o botão “Power” para ligar a máquina, espere até que a impressora solicite os cartuchos de tinta ausentes, então reinstale os cartuchos de tinta. Se isto não resolver, você terá que reconfigurar a tinta no sistema da impressora. Veja sobre como fazê-lo em http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-1/. [...]

  133. Natraj on Tue, 4th Feb 2014 10:10 am
  134. Hi: I have a c6150 all-in-one HP. The error code I got was RO625M and it did not perform the ink installation process. Can you shpw me a way to remove and clean the printhead it this model? Thanks

  135. Vivi on Sun, 9th Mar 2014 3:02 pm
  136. Thank you SOOOOO much!….my Photosmart HP6180 All-in-One with “Ink System Failure” error message (oxc 18a0206) is…FIXED…!!! The step by step solution was great…it also worked with support code R6022M. You are guys are wonderful….thanks again for sharing!…would have to buy a new printer without your help!

  137. terri on Wed, 7th May 2014 11:58 pm
  138. You are awesome!!!!

    Tried some of the other things that addressed oxc19 errors–non worked.

    This fixed my error code oxc18a0001 on my HP photosmart 7280 printer!

    I didn’t get same message in step #5 but just kept hitting right arrow key until got to ‘system configuration menu’. Waited 2 mins instead of only 30 secs (little green light was still kind of on). Also, in Step 15, none of those messages came up, just the regular menu that comes up when you power on. I did print a test page per your instructions and then–ON TO PRINTING MY STUFF!!!!

  139. Janine on Sun, 1st Jun 2014 5:41 pm
  140. Thanks a bunch! My husband had already went out and purchased another printer. I kept reading up on my error and found your page. My printer is up and working like a champ. I have a c7280 and I was getting the error code Oxca0001. It makesperfect because I hate to change my cartridges (they are expensive!) and so I use it until it tells me to replace it in order to continue printing. Thanks!

  141. Janine on Sun, 1st Jun 2014 5:42 pm
  142. Thanks a bunch! My husband had already went out and purchased another printer. I kept reading up on my error and found your page. My printer is up and working like a champ. I have a c7280 and I was getting the error code Oxca0001. It makes perfect because I hate to change my cartridges (they are expensive!) and so I use it until it tells me to replace it in order to continue printing. Thanks!

  143. David on Tue, 17th Jun 2014 2:46 pm
  144. Worked perfectly. Thanks for saving my bacon on a tax deadline and $$$s too. You are a printer rockstar.

  145. Brittany on Sat, 2nd Aug 2014 7:05 pm
  146. I tried this and it is still showing the error 0xc18a0206. I really need my printer and I cannot afford to go buy a new one. :(

  147. Taunzia'Ink LLC on Mon, 1st Sep 2014 11:20 am
  148. Thank u so very much. I WAS LOSING MY MIND. I had to let down my customers because of this problem. It seems to b back working but I had just replaced all of my inks n it says that my “magenta is completely empty. How? I cant purchase each color by themselves so how can it be empty if I just put them in a couple of weeks ago?

  149. Larry James on Tue, 9th Sep 2014 10:37 am
  150. I have an HP Photosmart C 7280 with the “Ink system Failure, 0Xc19a0035″ problem. I have tried a few fixes including the one here three times (following the steps very precisely) but the problem keeps coming back. I have only ever used new HP cartridges but have on occasion run them very low or out of ink.When I execute the above procedure I get the following differences:
    1) In step five the screen shows VlXXFN0724AR.
    2) In step 15 when I power up the printer I often (not always) get the message “Improper Shutdown” which I clear by pressing OK.
    The printer does NOT do the “ONE TIME INK INITIALIZATION PROCESS” and does not print out a diagnostic page.
    When I print a self test diagnostic page it comes out perfectly every time.

  151. Auden L. Grumet, Esq. on Thu, 18th Dec 2014 2:32 pm
  152. All I can do is echo the sentiments of most of the others: you rock! HUGE help and saved me from buying a new printer. What is completely unacceptable is that HP does not share this info. with consumers. I’m a consumer protection attorney and I’d like to do something about it…

  153. Dan Bellaire on Wed, 7th Jan 2015 10:23 pm
  154. a combination of the different methods above did result in a short period of printing for my HP c7180. However, after a short time I started getting a new error state, 0xc05d1281 and I’m not getting any luck. If you have any suggestions – I’d really appreciate it.

  155. Porterbeast on Thu, 29th Jan 2015 3:55 am
  156. Excellent fix. Now up and running. Like previous comments, I thought that a new printer was necessary until I work trough this.

    Many thanks

  157. Jimmyb on Sat, 31st Jan 2015 5:13 pm
  158. YES!!!!!
    YOU ARE MY MAN………or WOMAN!!!!

    Up and running. Haven’t used this printer in at least 4 years. Thought I was going to have to buy a new one.

    Not printing crystal clear, some light lines in black. Any Ideas?

  159. Sam on Sat, 28th Mar 2015 11:03 pm
  160. Thank you!
    It worked like a charm. I could not believe how easy it was.

  161. Sam on Sat, 28th Mar 2015 11:17 pm
  162. Thank you!
    ! could not believe how easy it was. MY C6180 is working again. I almost bought another printer.
    Thank you

  163. Becca on Thu, 9th Apr 2015 4:11 pm
  164. I have an HP Photsmart C8180 All-in-One printer and can’t start the steps at all. Is there a way to print after getting said air bubble problem?I also go the 0xc18a0001 error code.

  165. Sid on Fri, 29th May 2015 4:50 pm
  166. Amazing ! Thank You So Much !

  167. Khaled on Tue, 2nd Jun 2015 5:02 pm
  168. Thank you, this worked very well on my HP Photosmart C7250 All-in-One Printer . Fax . Copier . Scanner.

  169. Bobbie on Wed, 17th Jun 2015 11:28 am
  170. I am so impressed. My printer say unused for almost a year and I replaced the ink and went through these steps. 5 minutes and done. I DID buy a new printer in the mean time, but now can confidently sell this one – with newly charged ink. Thank you!!

  171. Lee on Sat, 20th Jun 2015 6:23 pm
  172. I was so excited started following the advice then got to the step right after unplugging it and it went back to out of ink or damaged cartridge well this is the second brand new out of the box cartridge … :( Darn it.

  173. Dennis Robinson on Mon, 13th Jul 2015 5:35 am
  174. This solution worked!!!
    I went through all the hoops with HP support who told me I had a software problem in my computer and that they could fix it for an enormous sum of money.
    Being desperate for a printer I now have another printer but I am so glad to have this one back “on line” as it is superb for photo printing as well as for the day to day jobs.
    Well done and Thanks again.

  175. Roy Layton on Mon, 27th Jul 2015 7:26 pm
  176. THANKS!!!!!!!!!!!!!!!

  177. Tomas on Sat, 19th Sep 2015 9:26 am
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  179. Fred Simmons on Sat, 19th Sep 2015 4:48 pm
  180. I tied your ink system failure did not work special key combo came up vixxfnd724al any ideas?? Thanks

  181. Gojogo on Sun, 8th Nov 2015 3:40 pm
  182. I have exactly the same issue as # 76 above. It prints out the diagnostic page wonderfully but then goes back to the ‘ink system failure code’ again. Is this planned obsolescence? Or does someone have a solution? Please!!! Our family needs this printer to work!

  183. David on Sun, 6th Dec 2015 3:55 pm
  184. Followed your steps exactly and the fix cleared the error. New problem: Everything seems to be working great but when I tried printing the “Self Test Report” the paper came our without an ink mark on it! Help!

  185. David on Sun, 6th Dec 2015 3:57 pm
  186. I went through all your outlined steps and the error was cleared and everything looked normal. One small problem, when printing the self test report the paper exited the printer totally blank. Help!

  187. Moe on Sun, 3rd Jan 2016 3:29 pm
  188. It worked perfectly and I am up and printing. Thank you for saving the day.

  189. Michelle on Tue, 12th Jan 2016 12:37 pm
  190. Happy and Prosperous New Year

    I can’t tell you how your instructions have been that useful to my business. Twice I have used them, even today, and it has worked.
    Prior to yours, I unsuccessfully tried that of HP’s forum even though there are similarities.

    I can only say thanks.

  191. Mary on Mon, 15th Feb 2016 8:07 pm
  192. I’ve tried doing this but it’s not fixed anything. I am getting “Support R0622M”. I’ve followed the steps (a few times) to no avail. Same Ink System has failed. Error 0xc051281 help.

  193. Mary on Mon, 15th Feb 2016 8:19 pm
  194. Oh and my printer is the HP Photo(not so)smart C6150

  195. Kevin on Sun, 20th Mar 2016 10:24 am
  196. Thank You!!! it worked… AWESOME to be able to get assistance on line from others that had the same problem.

  197. John Ng on Sat, 6th Aug 2016 11:48 pm
  198. Thank you so much for the solution. I hate the fact that HP try to rip people off by telling them to buy a new unit. God bless you! I would contribute more as I could

  199. Debby on Mon, 15th Aug 2016 4:18 pm
  200. OMG. This is the second time you people have gotten me out of trouble when HP said it was a goner. I LOVE you people.

  201. Terri C. on Thu, 25th Aug 2016 9:28 pm
  202. Thanks so much for this info, the printer is now working. Still have a problem with two colors that won’t print, which I think the print head might need to be manually cleaned. (printer sat for a long time) This printer HP C7180 was tossed out by my neighbor who said the ink cost too much, hmm guess she never heard of eBay. Got the ink and did the above procedure and it’s now working. Hopefully I can get all the colors to print once I clean the print head.

    Thanks for your help :)

  203. jane on Tue, 13th Sep 2016 11:53 am
  204. I got a beautiful test print from my Hp Photosmart C7180.
    One point of my own ignorance was that I was using my keyboard * and # and of course getting nowhere. Saying press the * and # on the printer to the left of the screen might help people like me. All in all the directions were excellent. WHY the steps you suggested are not on HP support site is clear. So many of the posts state… I was about to toss my printer.


  205. Nicole Reeves on Mon, 2nd Jan 2017 10:39 pm
  206. Thank you very much for the detailed information, I was able to troubleshoot this with your steps and fix it. Great job and thanks a bunch!

  207. CHRISTY GIRLINGTON on Thu, 2nd Feb 2017 3:03 pm


  209. stan wood on Sun, 5th Feb 2017 12:00 pm
  210. Your fix for ink system failure on the HP C7280 was superb I now do not have to throw it in the bin. Thank you

  211. stan wood on Sun, 5th Feb 2017 12:07 pm
  212. Worked superbly thank you

  213. Jen Tee on Mon, 5th Jun 2017 1:48 pm
  214. Thank you so much!!! Although I can’t say I spent a lot of money on this printer (a photosmart c6180 $5 yard sale find), I tried so many other things and nothing helped. (I also use refilled cartridges, anyone who pays 15-20$ for a single ink cartridge is purely insane imho) I was linked to this site reading yet another forum response and within 5 minutes it’s working fine again. I was getting ready to throw this out and get a new one for 70-100$! Cannot than you enough!

  215. DGill on Fri, 21st Jul 2017 5:29 pm
  216. Does anyone have any ideas on fixing this error for the C8180 All-In-One? Cannot locate * or # buttons. My error code is 0xc18a0206.

  217. Patricia on Wed, 26th Jul 2017 4:26 pm
  218. is there a fix for ink error on the photosmart C6280

  219. NCollins on Wed, 11th Oct 2017 4:54 pm
  220. HP Photosmart C7280 All-In-One, error code 0xc18a0106…ink system failure. Minor differences from what you show, but it worked great. The printer is working fine now.

  221. ARTHUR FORINO on Fri, 24th Nov 2017 11:12 am
  222. my hp c6189 all in one photosmart only black ink prints light in gray, tried cleaning print heads many times along with alineging printer also changed carthage.

  223. ARTHUR FORINO on Fri, 24th Nov 2017 11:17 am
  224. my hp c6189 all in one photosmart only black ink prints light in gray, tried cleaning print heads many times along with alineging printer also changed cartharge.

    also is there a way to delete HP INSTANT INK CARTHRAGE to be usable again ink s are hp 952xl.

    [...] HP Photosmart “ink system failure” #1 : Corporate Computer – Jan 20, 2010. I have a HP C7250 and am getting error C7250 Ink System Failure 0xc19a0007. I have tried the above troubleshooting resolution quite a few times without this error resolving itself. I also took out all the printer ink cartridges. Waited 2 min. and put them back in. Same C7250 Ink System Failure 0xc19a0007. [...]

  225. Hp 6180 Printer Ink - the-inkjet-depot on Mon, 12th Feb 2018 1:56 am
  226. [...] HP Photosmart “ink system failure” #1 : Corporate Computer – Jan 20, 2010. After fixing my HP printer C6180 ink system failure Oxc18a0206 problem using the “*” “# “….solution above a few days ago, now, I have another ink system failure Oxc05d0381. The solution does not work for this error. My C6180 does not print at all. I would appreciate any help to fix this problem! [...]

    [...] HP Photosmart “ink system failure” #1 : Corporate Computer – Jan 20, 2010. For HP PhotoSmart printers with Fax capabilities, use this guide. Are you experiencing the ink system failure on your printer? The error is caused by air getting in the ink tubes feeding the system. This is normally cause by refilled cartridges but can be caused by any cartridge that goes very low on ink and. [...]

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  229. Ann Congdon on Mon, 10th Sep 2018 12:39 pm
  230. O.M.G. You saved not one, but two C6180s. I suspect it started with a replacement cartridge from HP that did not have a character printed on top. As soon as I put that in I got the Ink system failure message. After trying the troubleshooting instructions on the HP website, I brought in my second C6180 from my studio, installed the cartridge and got the same message. I’M SO GRATEFUL THAT I FOUND YOUR BLOG! Your instructions worked on the second machine, so I repeated the procedure on the first machine. You are amazing. Thank you!

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  253. Melody Bryson on Sat, 28th Sep 2019 8:16 pm
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