Motorola gave away previous owners data on refurbished Xoom tablets

February 3, 2012 by
Filed under: Android OS, Product Alerts 

If you purchased and returned a Motorola Xoom tablet last year your data may have been given away. Motorola announced on Friday that 100 “refurbished” tablets that were sold by Motorola through the web site did not have the previous owners data wiped from the device before it was sold. These units slipped through the refurbishing process without being checked and still contained pictures, documents and even passwords and login information. The units were sold on Woot between October and December 2011.

If you purchased and returned a Xoom directly from Motorola then you need to call 1-800-734-5870 to see if you are affected. If you purchased and returned a Motorola Xoom from a retail outlet such as Amazon, Best Buy, BJ’s, eBay, Office Max, Radio Shack, Sam’s Club, Staples then your data may be exposed. Motorola is offering all customers that may have been affected by this issue a free 2 year membership in Experian’s ProtectMyID ID theft protection program. You will need to call Experian at 1-866-926-9803 to get signed up for the credit monitoring service.

If you did a full factory reset on your device before you returned it then your data was cleared and would not have been compromised.

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